• +60 149290120
    +62 81573249999
  • coolx.asia@gmail.com

AUTHORISED REPRESENTATIVE IN ASIA- COOL X ASIA SDN.BHD.

FAQ

Frequently asked questions

Cool-X Cold Gel is a fast and long-acting cold treatment for muscle and joint pain. It gives soothing relief for muscular disorders and soft tissue injuries.

  • Indications for Cool-X Cold gel

    - Relieves muscle and joint pain
    - Reduces swelling
    - Releases muscle tension
    - Decreases inflammation and stiffness
    - Improves muscle recovery from exercise.

  • Safe treatment

    - Pain relief without medicine
    - Effective ingredients: menthol, ethanol
    - Controlled cold therapy: decreases skin temperature by 5-7°C without risks of frostbites
    - Contraindication: broken skin
    - Suitable for the whole family

  • Usage

    - Apply the Cool-X cold gel onto the area to be treated every 2-4 hours
    - Gel absorbs fast and acts quickly
    - Wash your hands carefully after use
    - Avoid contact with broken skin, eyes and mucous membranes
    - Do not use bandage on the applied area
    - Discontinue use if rash or irritation occurs
    - Seek medical attention if symptoms persist for a long time
    - For external use only

  • Cool-X Cold Gel can be used widely e.g. for

    - Neck and shoulder pain
    - Muscle related back pains
    - Muscle tension headache
    - Muscle tension cramps and spasms
    - Work and occupation related muscular disorders
    - Arthroses, muscle inflammations, bursitis and tenosynovitis
    - Lumbago and sciatica related pain
    - Bruises
    - Children’s growing pains
    - Nerve pains
    - Golfer’s wrist, tennis elbow
    - Muscle recovery after physical exercise
    - Itching caused by mosquito bites

  • What does cold gel do?

    Cool-X Cold gel provides effective and safe treatment for muscle and joint pain. Treatment works similarly both in acute and chronic pain. Gel provides cooling and soothing relief for soft tissue and stress injuries, releases muscle tension and reduces inflammation.

  • How does Cool-X Cold Gel work?

    Cool-X Cold gel decreases the skin temperature by approximately 5-7°C. Optimal cooling effect is achieved without risk of frost bites. The physical cooling effect of menthol and ethanol is smoother but lasts longer than with traditional cold therapy. Cold gel first slows down blood circulation, then after 15 minutes it starts to increase. This causes muscle relaxation and supports body’s self-healing system and enhances the recovery.

  • What is the fundamental basis of the pain relief?

    The pain relief is based on the cool and menthol sensitive receptor TRPM8 that belongs to the group of thermoreceptors which affect pain sensation and signaling.
    When the gel is applied to the area to be treated, menthol decreases the skin temperature activating the TRPM8 receptor. The cooling effect of menthol is transmitted by the TRPM8 receptor. This receptor covers 15 % of all pain sensitive receptors. Pain and temperature information is transmitted to the central nervous system, spinal cord and brain via small nerve fibers. For example, tissue damage activates the nociceptors to send pain signals by peripheral nerves through the spinal cord to the brain.
    Cool-X Cold Gel decreases the skin temperature. This activates the thermoreceptors (TRPM8 receptors) to transmit the sensation of cold via the same nerve fibers as the nociceptors. After the afferent information has been processed in the spinal cord and in the brain, pain becomes more controlled and tolerable.

  • How fast the gel relieves pain?

    Cool-X provides fast effect against the pain; however, the treatment requires usually several usages. If the reason for the pain is repetitive strain injury, cold gel provides relief for the pain but do not remove the root cause of the pain.

  • How often I can use cold gel?

    Cool-X Cold gel does not include medicines. That’s why cold gel can be used without treatment intervals or limitations.

  • Do I need a prescription for Cool-X Cold Gel?

    No you don’t. It is sold over the counter.

  • Have any studies been done on the efficacy and absorption of MSM in the cream?

    The clinical efficacy of the cold gel is based purely on the effect of menthol and ethanol. The product also contains joint-friendly MSM (methylsulfonylmethane). However, the clinical evidence for the absorption of MSM is poor, and therefore the clinical evaluation has been focused only to its safe use in the product.

  • Does Cool-X Cold Gel cause allergic reactions?

    Allergic reactions are not common, but every skin is different so they could happen. In case of skin irritation, apply a body lotion to skin. Your skin will normalize shortly.

  • What is the odour of the cold gel?

    The fresh odour comes from menthol, active ingredient of the gel

  • Can pregnant or nursing woman use Cool-X Cold Gel?

    Yes, in normal situations. However, if you have doubts consult your doctor before use

  • Can I use cold gel on damaged skin?

    No, you cannot. Cold gel causes smart sensation when applied to broken or irritated skin.

  • Is there any medication in Cool-X Cold Gel?

    No, there isn’t. Active ingredients are menthol and ethanol

  • Manufacturer information:

    Frescon Oy is the manufacturer of Cool-X Cold Gel. Frescon has focused on manufacturing well-being products and medical devices. Factory is located in Finland.

    Authorised Representative for Asia- RIVER PHARMA MALAYSIA:

    Our values:

    Safety: The safety of our products is of paramount importance. Our production methods ensure safe and skinfriendly products.

    High quality: The quality of our products is guaranteed by our quality system which each of our employees is committed to adhere to.

    Finnish origin: Most of our products have been issued the Key Flag symbol. That means that the goods are manufactured in Finland.

    Environment: We value pure nature, e.g. by utilizing renewable energy with our own solar thermal collectors and considering the environmental impacts of all our processes. Frescon Oy does not use any animal testing in its product development.